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We have been selling on eBay since 1999 (At this time eBay was a baby and an awesome place to buy and sell). Since then we collected 10,000 positive feedback. Keeping in mind that we are in Canada and cannot provide tracking for a reasonable cost we survived quite well and are actually top rated sellers. Recently it has become a rough marketplace and the selling criteria only allows 2% "defect"...defects are any question about shipping, refund, return, neutral or negative feedback, asking where is my item...ect.
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This email is being sent to you regarding our phone conversation we had on 8/17/14 concerning some defects that were showing up on your report for the following items:
Item: 271542813488 / Buyer ID: raga*****
Item: 281297072084 / Buyer ID: fama*****
Item: 271542813488 / Buyer ID: raga*****
Item: 281297072084 / Buyer ID: fama*****
Item: 271411244488 / Buyer ID: hlly*****
Item: 281285996084 / Buyer ID: qurt*****
Item: 281285996084 / Buyer ID: qurt*****
Since you had processed the refund in PayPal back to these buyer's, these will count as a defect simply because the Cancelled Transaction was not performed in eBay under the Resolution Center. Please make sure that anytime a buyer wants to cancel a transaction, these transactions get processed in the Resolution Center so the defect will not count against you.
Thanks,
eBay Customer Service
Thanks,
eBay Customer Service
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Google vs. eBay. As I am to understand Google had a bit of a spat with eBay. eBay's Alexa rank really dropped and so did sales. I'm going to save this for a future blog post.
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